General Sales-Conditions

Any order sent by e-mail to the website swissflowers.ch is subject to the present General Sales-Conditions. Swissflowers.ch reserves itself the right to modify its General Conditions at any time.

The website swissflowers.ch is held by the company SF Swissflowers.ch Sàrl

Assortment

The bouquet assortment shown on the site of swissflowers.ch may be modified at any time. In certain exceptional cases, namely in cases of stockoutage, swissflowers.ch reserves itself the right to furnish bouquets, which differ slightly from the bouquets shown on the site.

Prices

The prices indicated on the site of swissflowers.ch are indicated in Swiss Francs. 2,5% VAT. are included for cut flowers and 7,7 % VAT for Plants. These prices are binding for the term of validity of the offer.

Order

The contract comes into force as soon as the client clicks on the button "Continue" on the order page, and the confirmation links appears on the site of swissflowers.ch. From this moment on cancellation is no longer possible.

After having passed the order for a bouquet the client can print a confirmation of his order.

No changes can be made to the order after 12 am the day before of the delivery.

Payment

Payment has to be has to be made according to a secured payment technology (SSL) by credit card (Visa, MasterCard, American Express) Swiss Postcard and Postfinance.

Claim

The claims concerning flower quality and those concerning delivery by express-mail may be addressed to swissflowers.ch within a period of 10 days. After this period no claim for compensation whatsoever can be accepted by swissflowers.ch.

In case of reminders

If the customer does not meet our deadline, SF Swissflowers.ch Sàrl reserves the right to add the following reminder charges to the actual amount :

1st reminder: 10 CHF; 2nd reminder 20 CHF; 3rd reminder 30 CHF

After the deadline of the 3rd reminder we systematically take legal action.

SF Swissflowers.ch Sàrl also reserves the right to send the invoice to the receiver of the flowers if the deadline of the first reminder has not been met.

Personal datas

swissflowers.ch commits itself not to hand over nominal data of any client to third persons.

Act of God

swissflowers.ch cannot be held responsible for interruptions of the site, intrusion on the site by third parties, which are considered as involuntary and uncontrollable technical events.

How to contact us

In case of suggestions or complaints please notify us by:

- e-mail to info@swissflowers.ch please mention your order number.
- By phone under: 0848 000 500

swissflowers.ch
Rue de Cossonay 11
1023 Crissier

The parties submit to the jurisdiction of Lausanne.